Arbor service areas | Deregulated states and supported utilities explained

Arbor service areas | Deregulated states and supported utilities explained

Question reference guide:

Where does Arbor work? Deregulated states, supported utilities, and energy choice explained

Arbor serves households in 12 deregulated states where electricity customers can choose their energy supplier. These states include:

Within these markets, Arbor supports major utilities including PECO, ComEd, National Grid, PSE&G, Eversource, and dozens of others. If your state allows retail energy choice and your utility supports third-party suppliers, Arbor can help you find a lower electricity rate.

Overview of Arbor's service areas

How deregulated electricity markets work

Electricity deregulation separates the generation and sale of power from its delivery. In deregulated states, your utility company still owns the power lines, maintains the grid, and delivers electricity to your home. However, you can choose which company supplies the electricity itself. This structure creates competition among retail energy providers, which can result in lower rates for consumers who shop around.

The two parts of your electric bill:

Your electricity bill in a deregulated market has two main components:

Why deregulation exists:

States began restructuring their electricity markets in the 1990s to introduce competition and potentially lower prices for consumers. The goal was to separate the natural monopoly of power delivery from the competitive business of power generation. Today, multiple states have fully deregulated residential electricity markets, giving households the power to choose their supplier.

What stays the same:

Switching suppliers does not change your utility company, your meter, or your service reliability. The same utility delivers your power, responds to outages, and sends your bill. Only the supply rate changes when you switch through Arbor.

Which states does Arbor serve?

Arbor operates in deregulated electricity markets across the Northeast and Midwest. The company holds active broker or agent licenses in each state, issued by the relevant utility commission or public service authority.

Full list of Arbor service areas:

Arbor service areas by state (Quick eligibility guide)

Eligibility depends on your exact utility territory. Some municipal or co-op utilities don't allow supplier switching.

Coming soon: New York and Texas

Arbor is actively working to expand into New York and Texas, two of the largest deregulated electricity markets in the country. Both states offer retail energy choice to residential customers.

Which utilities does Arbor support?

Arbor works with households served by major utilities across all 12 deregulated states. If your utility allows third-party suppliers, Arbor can compare rates and switch you to a lower-cost plan.

Supported utilities by region:

Why some states don't allow energy choice

In regulated electricity markets, the utility company handles both delivery and supply. Customers cannot choose an alternative supplier because the state has not restructured its electricity market to allow retail competition.

Can renters use Arbor?

Yes. Renters in deregulated markets can use Arbor if they meet two conditions: they pay their own electricity bill directly to the utility, and their utility allows third-party suppliers.

What happens if I move to a new state?

Arbor can continue helping you save on electricity after a move, depending on where you relocate.

Moving within Arbor's service area:
If you move to another deregulated state where Arbor operates, you can set up Arbor at your new address once you establish your utility account.
Moving to a regulated state:
If you relocate to a state without retail energy choice, Arbor cannot help you switch suppliers at your new address.

How Arbor works with local market rules

Each deregulated state has its own regulations governing how retail energy suppliers operate, how switches are processed, and what consumer protections apply. Arbor maintains compliance with local market rules in every state it serves.

Utility enrollment processes:
When Arbor submits a switch request, the process follows the utility's standard enrollment timeline. Most switches take one to two billing cycles to complete.

Arbor service area FAQs