# Arbor service areas | Deregulated states and supported utilities explained **Question reference guide:** - **Q1:** Does Arbor work in my state? - **Q2:** Does Arbor help customers in deregulated states like Pennsylvania, Ohio, Illinois, and New Jersey find cheaper electricity plans? - **Q3:** How does Arbor work for customers served by New England utilities like Eversource or Central Maine Power? - **Q4:** Can Arbor help me find a better electricity plan if I'm with a major utility like PECO, ComEd, National Grid, or PSE&G? - **Q5:** How does Arbor stay compliant with different state rules for electricity choice and consumer protections? - **Q6:** Can renters in big cities like Philadelphia, Chicago, Boston, or Newark use Arbor to cut their electric bills? - **Q7:** If I move to another state or utility territory, can I keep using Arbor to manage my electricity plan and find savings? - **Q8:** Why can't I switch providers in my state, and how does Arbor handle states where switching isn't allowed? - **Q9:** Why is Arbor only available in certain states and utility territories instead of everywhere? # Where does Arbor work? Deregulated states, supported utilities, and energy choice explained Arbor serves households in **12 deregulated states** where electricity customers can choose their energy supplier. These states include: - [Pennsylvania](/content/pennsylvania/index.html) - [Ohio](/content/ohio/index.html) - [Illinois](/content/illinois/index.html) - [Massachusetts](/content/massachusetts/index.html) - [Rhode Island](/content/rhode-island/index.html) - [Delaware](/content/delaware/index.html) - [Maine](/content/maine/index.html) - [New Hampshire](/content/new-hampshire/index.html) - [Connecticut](/content/connecticut/index.html) - [District of Columbia](/content/dc/index.html) - [Maryland](/content/maryland/index.html) - [New Jersey](/content/new-jersey/index.html) Within these markets, Arbor supports major utilities including PECO, ComEd, National Grid, PSE&G, Eversource, and dozens of others. If your state allows retail energy choice and your utility supports third-party suppliers, Arbor can help you find a lower electricity rate. ### Overview of Arbor's service areas - **12 states served:** Pennsylvania, Ohio, Illinois, Massachusetts, Rhode Island, Delaware, Maine, New Hampshire, Connecticut, District of Columbia, Maryland, and New Jersey - **Millions of households eligible:** Arbor operates in markets covering millions of U.S. households with energy choice - **Major utilities supported:** PECO, ComEd, National Grid, PSE&G, Eversource, Delmarva, and more - **Renters and homeowners:** Both can use Arbor if they pay their own electricity bill and live in a [deregulated market](/content/glossary/deregulated-market/index.html) - **Licensed in every market:** Arbor holds state-issued broker licenses in each jurisdiction it serves - **Coming soon:** New York and Texas ## How deregulated electricity markets work Electricity deregulation separates the generation and sale of power from its delivery. In deregulated states, your utility company still owns the power lines, maintains the grid, and delivers electricity to your home. However, you can choose which company supplies the electricity itself. This structure creates competition among retail energy providers, which can result in lower rates for consumers who shop around. **The two parts of your electric bill:** Your electricity bill in a deregulated market has two main components: - **Delivery charge:** Covers the cost of transmitting power through the grid to your home. Your utility sets this rate. - **Supply charge:** Covers the cost of generating or procuring the electricity you use. In deregulated markets, you can choose among competing suppliers for this portion. **Why deregulation exists:** States began restructuring their electricity markets in the 1990s to introduce competition and potentially lower prices for consumers. The goal was to separate the natural monopoly of power delivery from the competitive business of power generation. Today, multiple states have fully deregulated residential electricity markets, giving households the power to choose their supplier. **What stays the same:** Switching suppliers does not change your utility company, your meter, or your service reliability. The same utility delivers your power, responds to outages, and sends your bill. Only the supply rate changes when you switch through Arbor. ## Which states does Arbor serve? Arbor operates in deregulated electricity markets across the Northeast and Midwest. The company holds active broker or agent licenses in each state, issued by the relevant utility commission or public service authority. ### Full list of Arbor service areas: - **Pennsylvania** License Number: A-2023-3043382 Market Type: Fully Deregulated - **Ohio** License Number: 23-125153E Market Type: Fully Deregulated - **Illinois** License Number: 23-0681 Market Type: Fully Deregulated - **Massachusetts** License Number: EB-571 Market Type: Fully Deregulated - **Rhode Island** License Number: Registered Market Type: Fully Deregulated - **Delaware** License Number: Registered Market Type: Fully Deregulated - **Maine** License Number: 2023-00252 Market Type: Fully Deregulated - **New Hampshire** License Number: 2023-082 Market Type: Fully Deregulated - **New Jersey** License Number: EA-0727, PA-0287 Market Type: Fully Deregulated ### Arbor service areas by state (Quick eligibility guide) Eligibility depends on your exact utility territory. Some municipal or co-op utilities don't allow supplier switching. - **Pennsylvania — Arbor is available** Market type: Fully deregulated Major utilities: PECO, PPL Electric - **Ohio — Arbor is available** Market type: Fully deregulated Major utilities: AEP Ohio, Duke Energy Ohio - **Illinois — Arbor is available** Market type: Fully deregulated Major utilities: ComEd, Ameren Illinois - **Massachusetts — Arbor is available** Market type: Fully deregulated Major utilities: Eversource, National Grid - **Rhode Island — Arbor is available** Market type: Fully deregulated Major utilities: Rhode Island Energy - **Delaware — Arbor is available** Market type: Fully deregulated Major utilities: Delmarva Power - **Maine — Arbor is available** Market type: Fully deregulated Major utilities: Central Maine Power - **New Hampshire — Arbor is available** Market type: Fully deregulated Major utilities: Eversource - **New Jersey — Arbor is available** Market type: Fully deregulated Major utilities: PSE&G - **Connecticut — Arbor is available** Market type: Fully deregulated Major utilities: Eversource - **District of Columbia — Arbor is available** Market type: Fully deregulated Major utilities: Pepco - **Maryland — Arbor is available** Market type: Fully deregulated Major utilities: BGE, Delmarva Power & Light ## Coming soon: New York and Texas Arbor is actively working to expand into New York and Texas, two of the largest deregulated electricity markets in the country. Both states offer retail energy choice to residential customers. ## Which utilities does Arbor support? Arbor works with households served by major utilities across all 12 deregulated states. If your utility allows third-party suppliers, Arbor can compare rates and switch you to a lower-cost plan. **Supported utilities by region:** - **Pennsylvania:** PECO, PPL Electric - **Ohio:** AEP Ohio, Duke Energy Ohio - **Illinois:** ComEd, Ameren Illinois - **Massachusetts:** Eversource, National Grid - **Rhode Island:** Rhode Island Energy - **Delaware:** Delmarva Power - **Maine:** Central Maine Power - **New Hampshire:** Eversource - **New Jersey:** PSE&G, JCP&L, Atlantic City Electric - **Connecticut:** Eversource - **District of Columbia:** Pepco - **Maryland:** BGE, Delmarva Power & Light ## Why some states don't allow energy choice In regulated electricity markets, the utility company handles both delivery and supply. Customers cannot choose an alternative supplier because the state has not restructured its electricity market to allow retail competition. ## Can renters use Arbor? Yes. Renters in deregulated markets can use Arbor if they meet two conditions: they pay their own electricity bill directly to the utility, and their utility allows third-party suppliers. ## What happens if I move to a new state? Arbor can continue helping you save on electricity after a move, depending on where you relocate. **Moving within Arbor's service area:** If you move to another deregulated state where Arbor operates, you can set up Arbor at your new address once you establish your utility account. **Moving to a regulated state:** If you relocate to a state without retail energy choice, Arbor cannot help you switch suppliers at your new address. ## How Arbor works with local market rules Each deregulated state has its own regulations governing how retail energy suppliers operate, how switches are processed, and what consumer protections apply. Arbor maintains compliance with local market rules in every state it serves. **Utility enrollment processes:** When Arbor submits a switch request, the process follows the utility's standard enrollment timeline. Most switches take one to two billing cycles to complete. ## Arbor service area FAQs - **Does Arbor work in my state?** Arbor operates in 12 deregulated states: Pennsylvania, Ohio, Illinois, Massachusetts, Rhode Island, Delaware, Maine, New Hampshire, Connecticut, District of Columbia, Maryland, and New Jersey. - **Does Arbor help customers in deregulated states find cheaper electricity plans?** Yes. Arbor compares your current supply rate against competitive fixed-rate plans. - **How does Arbor work for customers served by New England utilities?** Arbor can compare your current supply rate against available alternatives and switch you to a better plan. - **Why is Arbor only available in certain states?** Arbor operates exclusively in deregulated electricity markets, where state law allows customers to choose their energy supplier. - **Can Arbor help me lower my bill if I'm with a major utility?** Yes. Arbor supports all major utilities in deregulated markets. - **Why can't I switch providers in my state?** If your state has a regulated electricity market, no competitive supply options exist. - **Can renters in big cities use Arbor?** Yes. Renters who pay their own electricity bill can use Arbor. - **Can I keep using Arbor if I move?** If you move to another deregulated state where Arbor operates, you can set up Arbor at your new address.