Absolutely. If you were previously on your utility's default supply rate, you can switch back anytime but keep in mind that the utility's default prices change periodically. If you were on a competitive supply rate with a supplier prior to signing up with Arbor, that specific rate might no longer be available (suppliers update their rates frequently), but you can always switch to any currently available competitive rate in the market or back to your utility's default rate. We keep the process transparent and flexible, giving you control without the complexity. Reach out to our team at support@joinarbor.com and we’ll be glad to assist you with navigating your options.

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Once an enrollment with a new supplier is submitted by Arbor on your behalf, you'll receive a confirmation email with the details of your supply plan (price/plan duration/supplier). From there, the new rate will be on your utility bill in the next 1-2 billing cycles. The switch time varies for each utility company. When you switch to a new supplier with a new rate, your utility stays the same.

There's no interruption in your service, and you'll get your bill only from your utility, you'll just see the supplier rate in the supply section of the bill.

Absolutely not! Switching your electric supplier is completely seamless—no new equipment, no installation appointments, no hassle. You get the same reliable electricity through the same utility lines, pay the same utility bill, just with a better supply rate that saves you money. We take care of the complex stuff so you can spend your energy on what matters, not on understanding energy markets.

Moving is stressful enough without worrying about your energy plan. Your current energy account with your electric supplier will terminate upon the end of service at your old address, but don't worry about fees. Most suppliers waive any early termination fees when you move. For complete peace of mind, Arbor provides a guarantee: if you do incur any moving-related fees, we'll reimburse you in full.

To transfer your account to your new address and start saving again - reach out to us at support@joinarbor.com with your new address and utility provider name.

If you switch to a new supply rate through us, one of our energy supply partners gets a new customer and pays us a referral fee from their marketing budget. Because we connect suppliers with so many customers at a low cost, they can pass on those savings to you as lower rates. We never sell your data and we only get paid when you are switched to a new rate.

Our energy supply partners pay us so you don't have to!

Arbor is an app that lowers the price you pay for electricity supply. In states with energy choice (13 states in the NE, Midwest, and Texas), you are able to choose an alternative electricity supplier without changing your utility company. Most people don't know this, so they stick with the default supply plan provided by their utility company which may not be as low as other competitive supply plans available.

Arbor finds and secures lower rates for you, and is available to renters and homeowners. You pay your same usual bill to your utility, but with a lower rate from an electricity supplier vetted by Arbor.

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