Glossary

Supply vs. Delivery Split

Many electricity bills include two main components: supply and delivery.

• Supply is the cost of the electricity you use (the energy itself). In deregulated markets, customers may be able to choose a supplier for the supply portion.

• Delivery is the cost to deliver electricity through the utility’s infrastructure (poles, wires, meters, maintenance, and outages). Delivery is handled by the local utility and generally remains the same even if a customer switches suppliers.

This “split” is why customers can often switch suppliers without changing their utility.

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1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.