# Glossary

### Service Territory

A **service territory** is the geographic area where a specific electric utility is responsible for delivering electricity (the poles, wires, meters, and outage response). In states with retail electricity choice, eligibility to shop suppliers often depends on **the utility’s service territory**, not just the state. Two customers in the same state may have different options depending on which utility serves their address.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

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