# FAQs

## Why is my utility account not linking?

Utility account linking can fail for a number of reasons. The most common reason is that the login credentials provided are invalid. Other reasons include the utility website being down, or the utility having security blockers like multi-factor authentication. If utility linking fails more than once, we recommend you simply manually enter your utility account information. If you still have questions, please reach out to support@joinarbor.com.

### Start lowering your electricity bills today

Take 2 minutes to join thousands of other Arbor households lowering their energy costs.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.