FAQs

What is Arbor?

Arbor is an app that lowers the price you pay for electricity. In states with deregulated electricity markets (13 states in the NE, Midwest, and Texas), you are able to choose an alternative electricity supply plan without changing your utility company. Most people don't know this, so they stick with the default supply plan provided by their utility company which may not be as low as other competitive supply plans available.

Arbor finds and secures lower rates for you, and is available to renters and homeowners. You pay your same usual bill to your utility, but with a lower rate.

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Take 2 minutes to join thousands of other Arbor households lowering their energy costs.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.