## What if I move and my utility provider changes?

If you’re moving to a new utility territory, make sure you contact both your current and new utility provider to initiate a stop and start service request.

To add your new utility account to Arbor, simply follow these steps:

- Login to your [Arbor dashboard](https://my.joinarbor.com/logi)
- Navigate to ‘Linked Accounts’ in the left-hand side-bar
- Select ‘Add Account’ in the upper right-hand corner
- Follow the prompts to connect your new account

With some utility providers, you may not have all the utility details needed to add the account until you receive your first bill at your new address.

Questions? Feel free to reach out to our team at [support@joinarbor.com](mailto:support@joinarbor.com).

### Start lowering your electricity bills today

Take 2 minutes to join thousands of other Arbor households lowering their energy costs.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.