FAQs

What happens to my Arbor-secured rate plan if I move?

Moving is stressful enough without worrying about your energy plan. Your current rate will terminate upon the end of service at your old address, but don't worry about fees. Most suppliers can't legally impose early termination fees when you move, and even in areas where they technically could, they rarely do. For complete peace of mind, Arbor provides a guarantee: if you do incur any moving-related fees, we'll reimburse you in full.

To terminate your electric service at your old address and start service at your new address, simply contact your utility provider.

Questions? Feel free to reach out to our team at support@joinarbor.com.

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1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.