FAQs

What are Autopilot Preferences?

Autopilot Preferences allow you to tell Arbor what matters most to you: finding plans with high-confidence savings over shorter terms, or locking in stability and protection from rising utility rates. These preferences act as a guide for our system, helping us determine which energy plans align with your financial goals — whether that's flexibility and frequent reassessment, or long-term predictability and peace of mind.

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1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.