FAQs

How does getting a new low energy rate work?

When you link your utility account to Arbor, if we can find you a lower electric supply rate than you are currently paying, we’ll let you know how much you can save and do the work to get it for you on your utility bill. There are no interruptions to your utility service and the new low rate usually takes 1-2 billing cycles to appear on your utility bills.

All rates are fixed with no commitments, and any early termination fees are 100% reimbursable. Plus, we keep an eye out for you on an ongoing basis once the rate’s term is up to put you on the best rate we have available.

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1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.