FAQs

How does Arbor use my Autopilot Preference?

Arbor uses your preference as the primary criteria when working with our trusted supply partners to secure your next rate. We look for plans that match your desired contract length and savings goals.

However, we also act as your advisor. While we strive to accommodate your preference, there may be times when it makes sense to deviate. For example, if we see an "opportunistic" rate—such as a massive price drop in the short-term market—we may secure that for you even if you chose the Long-Term Stability preference, simply because the savings are too significant to pass up.

Start lowering your electricity bills today

Take 2 minutes to join thousands of other Arbor households lowering their energy costs.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.