FAQs

How do I turn Autopilot on / off?

We recommend keeping Autopilot on in order to maximize and expedite savings. If you turn Autopilot off, we will stop working with our trusted supply partners to find and secure personalized savings for your utility account.

If you wish to change your Autopilot status, simply sign in to Arbor, select Autopilot at the top of your dashboard, and follow the prompts to update your Autopilot status to your preference.

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1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.