# FAQ

## FAQs Categories

### [Moving](https://www.joinarbor.com/faq-categories/moving)

### [Eligibility](https://www.joinarbor.com/faq-categories/eligibility)

### [Getting started](https://www.joinarbor.com/faq-categories/getting-started)

### [Electricity Rates 101](https://www.joinarbor.com/faq-categories/electricity-rates-101)

### [My Account](https://www.joinarbor.com/faq-categories/my-account)

## Start lowering your energy bills today

Arbor helps you make better choices for your wallet and the planet. Take 2 minutes to join tens of thousands of households who are lowering their energy costs with Arbor.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our [FAQ page](https://www.joinarbor.com/faq) or contact us at support@joinarbor.com or 888-836-3145 Monday-Friday 9-5 EST.